[Resolved]  IFB — Delivery of damaged microwave.

Address:

Bangalore, Karnataka

I bought one washing machine and a microwave together from IFB. when they delivered the items at home I was not present at home my wife received the items. While delivering they told her installation guy will come and install the product and give demo. so she didnt opened the packings. after 2 days for wasing machine one guy came and he did the installation when she asked about microwave he told some other guy will come. once he left nobody showed up. after 30 days when I reached home and opened the microwave packing I found it was damaged . they supplied me a damaged piece. so I called IFB they sent one technician he checked he aggreed and took photos of microwave and also took bill copy and told he will get it replaced. and since then last 2 months I am following up and they are telling it is approved and delivered to your home next week. I called 100's of time to their area sales maagers Mr. Prasad and Mr. Rajendra, they will always promise next week. so many time they told now I am sending but they never sent it. I called to their customer care also so many time always they will tell we will make it priority list and then no action. I am just fed up of following up these guys so I am writing to you.