[Resolved] IFB Dishwasher — Spare parts not available | |||
I am having Washing Machine and Dish Washer of IFB. Both machines are good. From 1 month Dish Washer is not cleaning utensils as per FIB standard. So through proper channel I had registered my grievances. Technician visited twice. Inspected.Taken visiting fees.But Dish Washer is not repaired as per standard. Technician told me that one part is not working properly. And FIB is not manufacturing that part. So this machin cannot be repaired. I was surprised and shocked. Yesterday I again contacted FIB authority through Toll free number. They suggested me that an authority from Exchange Commodity side will contact you.So he contacted me. He advised me tha same. Additional to that he suggested me to give up my Dish Washer Neptune to company and get new updated vs Neptune at around Rs 34000/- . He specifically pressed that in this dealing I am getting Rs 4500/- as an exchange value. So, Now I want to know that- Is IFB has such policy to discontinue manufacturing of any part of any model after certain period. Please let me know the as early as possible. Thanks. Regards Your IFB Family member Sudhir Shambharkar B 702 Poonam Vihar Swawalambi Nagar Nagpur 440022 Was this information helpful? | |||
May 15, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Apr 14, 2017 IFB Industries Customer Care's response Dear Mr. Sudhir, Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Regards, IFB APPLIANCES | |||
 2 Comments | |||
Comments
I am also going through same from IFB team. Mine is IFB Neptune dishwasher. The machine is fine, only rinse aid chamber has fault. But the service people will tell this part is not available and are quick to tell the deal for exchange.
If this issue is not resolved by IFB, I will never buy a IFB product.
If this issue is not resolved by IFB, I will never buy a IFB product.
IFB Industries Customer Care's response, Jun 23, 2021
Verified Support
Dear Sir/Madam,
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [email protected] along with your contact details and we will help resolve your issue.
Regards
IFB APPLIANCES
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [email protected] along with your contact details and we will help resolve your issue.
Regards
IFB APPLIANCES
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Is this why we have shell out 30-40 thousand when buying dump it if one part fails.
Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.
Regards,
IFB APPLIANCES