[Resolved]  IFB — failure to replace door hinge

I have a front load washing machine of ifb make. I have lodged a service request on 24.05.2018 to the company vide ticket no. [protected] for servicing of the machine. The company technician visited my place in reasonable time and he diagnosed the issue also. He told me that the hinge of the machine door was broken and same shall be replaced with new one. Since he was not having necessary spares with him, he promised me to come next day with the necessary spare. However, he has not come back till today (12.06.2018). We have called the customer care of ifb many times in between for expediting the repair but nothing has happened till date. My machine is down from almost one month now and the company is not at all concerned about it.