[Resolved] IFB — Faulty Washine Machine | |||
We reside in Trivandrum. We have taken AMC for our IFB washing Machine for the period from[protected] to[protected]. Our washing Machine was faulty in last february 2014 and we logged a complaint on February 8th 2014. The complaint ticket number was 11203814. After few days without even looking at the complaint the ticket was closed. When we asked why the complaint was closed even before attending the complaint the reply from online complaint person was, there duty is to log complaint and inform status. When we asked for escalation number they didnot give. We have again registered a complaint in this regard on May 13th 2014.this time one technician came and check the issue and told need to change the drum and it will done in 2 days, Further enquiries they keep on postponing the dates. Today when enquired about status they say the issue is closed . How can this happen when the issue is not solved. I should say this is pure cheating. I have no but to approach consumer court unless this issue is not resolved at the earliest Was this information helpful? | |||
Mar 22, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jun 03, 2014 IFB Industries Customer Care's response Dear Mr. Simon, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Jun 06, 2014 IFB Industries Customer Care's response Dear Mr. Simon, Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future. In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |||
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