[Resolved]  IFB — horrible service people!!

Address:Mumbai City, Maharashtra, 400071

I purchased a IFB Dryer on 14 July 2018. It took 2 days of follow-up for the technician to finally show up to install the machine. Please note that he did not bother to call up before coming and when I asked him why he did not call, he said with a lot of arrogance, "What, I got a call from the company, I came na?"
He explained the workings, but did not stay to ensure that the machine was working fine. I waited for an hour for the clothes to dry, but they didn't. I called up the technician, Mr. Suraj Rai, and told him what the problem was. He said that he will come the next day between 12 and 1. I reminded him to call before coming.
I waited the whole of next day for him to come and finally called him. He said that he tried calling but could not reach me (the rest of the world had no problem reaching me!) and he has gone elsewhere now. He would come by 7 in the evening. I also called the customer support number and told them everything as well. I was once again reassured by them that my problem would be attended to but nothing happened! Mr Suraj Rai also did not show up!
The next two days I again called and told them how upsetting this was and they again gave me hollow assurances. Today at around 1:00, I called again and asked that the senior/ manager speak to me. I was told that in one hour he will call. Instead, I got a message saying that my complaint has been closed!! I have never seen such pathetic service in n my life!! I would never ever recommend IFB products to anyone!! My ticket number was [protected].
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Aug 23, 2018
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2018
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
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