[Resolved]  IFB — Ifb 1.5 ton air conditioner not working

Address: Srikakulam, Andhra Pradesh

We brought IFB 1.5 Ton 3 Star IACS18AK3TC Split Air Conditioner on[protected]. Installation was completed on the same day, Technician gave demo for 5mins and it's fine by that time.

To my surprise it is working only for 5mins after the demo till now. I doubt on the installation of the unit can you please send an authorized IFB technician to check the installation.
Was this information helpful?
No (0)
Yes (0)
Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2014
IFB Industries Customer Care's response
Dear Mr. Rajesh,

Thank you for sharing your details, we are looking into your concern, and will revert at the earliest .


IFB Team
Verified Support
Apr 03, 2014
IFB Industries Customer Care's response
Dear Mr. Rajesh,


This is to kindly inform you that our technician visited and has confirmed that your Air Conditioner is in perfect working condition. However, as suggested by him kindly fix High Voltage Stabilizer to fix the voltage issue in your house for better performance of the Air Conditioner.


Once again, sincere apologies for the inconvenience caused and assuring you our best services.


IFB Team
Verified Support
May 30, 2016
IFB Industries Customer Care's response
Dear Thangu Shiv,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
 
10 Comments

Comments

IFB — Gas hub 4 burners

This hub was purchased on line. Frequently the gas on off switch is not rotating. It will reset after few days of non working. When requested for registration of complaint it was informed to visit nearest dealer. Who will entertain for online purchase. Pantulu

IFB — Water leakage problem has been booked

Water leakage problem has been booked vide complaint reference number 12371827 on call centre id 10545670 but no communication has been received and no representative has visited on site QU 136B PITAMPURA DELHI to rectify the fault.
R.S.Bhatia
Manager,
BSNL Legal Wing Delhi
M-[protected].
Thanks for your response.

Below are my contact details:
Cell [protected]
email: venkatarajesh.[protected]@gmail.cm

Regards,
Typo venkatarajesh.[protected]@gmail.com
Do you have any Status on thi so far.
Hello IFB,

How can he confirm that Air Conditioner is in perfect working condition with voltage issue.
Show me the working condition with High Voltage Stabilizer.

Its almost 10 days that I brought this product.
The issue was not resolved yet.

I am NOT YET ALL SATISFIED WITH THE CUSTOMER SERVICE.

Regards,
Rajesh.

IFB — not draining water

The water is not draining from the machine after wash, i have already checked the coin trap all as given in manual but still not working.
IFB,

I had booked a complaint for our non-functional AC on 23-May-16. The representative said a technician will arrive within 24 hours. No one has responded yet.

The AC was purchased just about a year ago and it has had started emitting warm air at all temperature set ups.

Request you to look into it.
I have lodged complain for not working of my split ac on 4th October company promised me to gv service within 24hrs..its about 72hrs bt till now no one have contact me.company is now saying it will take 48hrs more.company is giving excuse of having dashehara festival.If this was the reason then why did they said to give me service in 48hrs and didn't told me at 1st itself that they will take more time.I live at kota rajasthan and if company can't provide service in city also then by what time they going to provide service in other parts of india.Company is just making fool of costumer and making us to suffer in this hot weather.
I would like you to please take some very strike action towards this.Hope I would be getting proper response of this.

Thank you
Purchased 1.5 ton IFB split A/C on 10.03.2017 (reference number IACS18KA3TGC) is not working properly. Made a couple of complaints to the customer care, Their representative did not do the required work to our satisfaction. Instead were giving excuses for A/C not cooling the room. Their visits are always after sunset and then they seem to be in a hurry to leave as it gets dark.
Yesterday they came at around 7 and left withinh half an hour stating that everything is fine, because of repeated requests they agreed to come visit next morning, i.e Today @ 11 AM, but have not showed yet and its already 5 PM.
Kindly look into this matter ASAP.

A/C is not cooling properly . Sl.No. OF A/C 11606wg6020H11532200

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IFB Industries
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    83%
    Complaints
    6900
    Pending
    0
    Resolved
    5640
    IFB Industries Phone
    +91 88 5376 9434
    1 860 425 5678
    +91 33 3048 9299
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
    View all IFB Industries contact information