IFB — IFB AMC Not helping at all

Address:

Bangalore, Karnataka

I had filed a complaint for my IFB washing machine Senorita DX, on Tues, 17 Dec. Your technician came and checked the machine on 18th and advised us that - Board needs to be changed - Door sensor needs to be changed He confirmed that as he does not have these parts handy, he will get it the next day and replace it. No one turned up the next day till 3pm after which I called the technician on his mobile number who again confirmed that he will come and replace it. No one came to service the complaint till friday afternoon after which I called back the service center number and I was told that my complaint has been escalated to the senior technicians and someone will come and service the W/M soon. Till now no one has even bothered to come and replace those parts... Now when I called back on your global service centre number asking on how i can escalate this issue, I was given a phone number of some "Nirmala" and asked to call that number only after 10:30 am today. ARE YOU PEOPLE REALLY SERIOUS? After waiting 6 days you want me to wait some more to escalate this complaint? What kind of low grade merry-go-round process is this? Are you here to service the customers in need or want to see your customers suffer? I have taken Annual maintenance Contract for IFB on persistence from one of your technicians last month. After paying that amount if I get this kind of service then its my 2.5 K gone down the drain... I have been unable to use my washing machine for the last 6 days because of your goofy service. Can I know when this complaint will be serviced? OR should I consider buying another washing machine from Samsung or Whirlpool who have much better service and probably products... If I had known IFB service is so pathetic I would have never opted for this brand. I will definitely advice my friends and family never to opt for IFB. Your most disappointed Customer, Primith V