[Resolved]  IFB — IFB Dishwasher door switch replacement

Address:

Bangalore, Karnataka

On 2nd August, one of your representative from Clarity Service Bangalore came for servicing my dishwasher. During the servicing he damaged the door switch. I immediately called the customer care and lodged the complaint and the ticket no is 13485505. The representative who logged the call is"Prem" and he even spoke to the technician. He was supposed to come the next day and replace the lock. He never turned up next day, but turned off the phone. The entire discussion log is available with IFB . Another technician from another service center RP services came to rectify the switch and now he is charging 1700/- for the switch + the service charges I allowed the person to service the dishwasher only because he had the id card and he also showed me the bill book which clearly mentioned it to be an Authorized service center. Also i reverified it with the IFB executive, who validated. Now it seems IFB has duped me. It is first damaging the machine parts and then sending other people to replace them, thereby making money. I am aghast . As a cutomer I look forward to your response and resolution.