[Resolved] IFB — IFB is a big cheater | |||
We have raised complaint to IFB on 31st of may saying our washing machine is not working.They sent the technician on 2nd of june and this guy told that machine is not working and it has to be replaced. He took the motor along with cheque of 2850+350 as AMC and he promised that replacement will be done in 15-20 days. But when we called back after 20 days that person is not responding for the call and then again we have raised the request on 21st of june but from 21st of june till date we are calling... customer cares and they are giving 100 phone numbers\names who are not picking up the call. Also this customer care number will be busy most of the time and when it gets connected they say server down, call after one hr or 2 hrs. again they will give some person phone number and tell that for sure he will come in the evening but he will not come. still our issue not resolved. complain no:[protected] Was this information helpful? | |||
Mar 23, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jul 14, 2015 IFB Industries Customer Care's response Dear Aruna, We apologize for responding so late on your issue. We have forwarded your request to the concerned department and we will get back to you shortly with further updates IFB Team. Verified Support Jul 20, 2015 IFB Industries Customer Care's response Dear Aruna, Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team. | |||
 2 Comments | |||
Comments
Every day we are calling for both Customer care and the Franchisee name given by the IFB customer care.
Every time the customer care people says your issue is escalated and by today EOD your issue would be reoslved but by the end of the day no one turnsup.what kind of esclation level the company is holding?
And the most worst part is the franchisee name and phone number given they doesnt turnp or dont pick the call.If i call some 100 time, one time he picks up and tel will some in 30 min and he never bother to send any one.
Why should IFB have such a unprofessional Franachisees? most of the time they says they are in meeting, what kind of meeting they would be into being technical guys?
Really very much upset about the IFB as the way they are treating the customer even after paying the money.
Please ban that frnahcisee-Srinidihi services, Bangalore.
TOday also they have promised, issue would be resolved today, if not i am going to file a complaint in consumer court and would be esclating to the IFB directors.
Every time the customer care people says your issue is escalated and by today EOD your issue would be reoslved but by the end of the day no one turnsup.what kind of esclation level the company is holding?
And the most worst part is the franchisee name and phone number given they doesnt turnp or dont pick the call.If i call some 100 time, one time he picks up and tel will some in 30 min and he never bother to send any one.
Why should IFB have such a unprofessional Franachisees? most of the time they says they are in meeting, what kind of meeting they would be into being technical guys?
Really very much upset about the IFB as the way they are treating the customer even after paying the money.
Please ban that frnahcisee-Srinidihi services, Bangalore.
TOday also they have promised, issue would be resolved today, if not i am going to file a complaint in consumer court and would be esclating to the IFB directors.
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Is it the professional services? why do IFB has some one as Franchaisee who don't respond?
If it doestnt get resolved by today i am going to file case against IFB.