[Resolved] IFB — IFB microwave complaint # 13091334

Srik23

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Team, Its really a horrible and bad experience for customer who purchase IFB products. Its been since a week and no one has provided any reply/response for the complaint # 13091334 related to defective part. When i called The Service center (Phone #[protected]. They inform that they have not ordered the defective part yet and The owner of the franchise( MR Zavari ) of A.S.L Enterprise ( Malleswaram bangalore) is so arrogant and harsh, the he needs doesn't even know how to speak to customer and what Customer Service is all about. Request you to address the issue at the earliest.

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Mar 15, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2014

IFB Industries Customer Care's response Dear Sir/Madam

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Jun 18, 2014

IFB Industries Customer Care's response Dear Mr. Srikanth,

We regret the inconvenience caused to you. However, we apologize, we do not have cavity part available to fix your microwave oven as it is a non serviceable part.

You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html

IFB Team