[Resolved]  IFB — IFB microwave complaint - no resolution

Address:

Mumbai City, Maharashtra

Hi,

We have an IFB microwave purchased in May 2012. The microwave was in working condition but there was little sparking in the microvare sometimes, so we lodged a complaint with customer care on 30th April. Customer id : 3366401 Complaint number : 12708091. Mr. Firoz came to check the devise on 8th April and said that the heater needs to be replaced and will take one weeks time. They also took advance payment of INR 1, 000. After a week we recieved a message from IFB that the complaint has been resolved. But noone came to deliver the microwave. We continuously followed with Manjunath ([protected]) for the status on 28th April we were informed that they do not have heater available so cannot repair. We asked to return the microwave.

No one came to deliver the microwave for a month. We called at customer care many times but no response. Then we again called Manjunath and his manager Hitesh sharma ([protected]) but no support and co-operation.

Finally they came to deliver the microwave on 31st May. The microwave was in extremely bad condition, scratched on the body. The heater component had been removed completely. The light inside was no longer was not working. The microwave was not working any more. We had given a fully functional piece but we were returned a piece with parts removed and not working.

The people were extremely rude. We asked them to take the microwave and return it in working condition.

There is no place on the IFB website where we can register complaints. No one responds to calls. Please resolve at the earliest else we will have to approach consumer forum. This is cheating with the customer, where the components have been removed and a non-working microwave has been returned.

Regards,
Deepika
[protected]