[Resolved]  IFB — Ifb | no proper response for the complaints

Address:Hyderabad, Andhra Pradesh

My Ticket No is : 13681414 date[protected], The Service Persons came on[protected] and stated the issue is due to Motor. If the stock is available or if the stock comes to the office will call back and will fix the problem. But the problem was not solved and the complaint was closed without my knowledge on 3rd or 5th september stating the reason no stock with the local office, stock is with the head office, this was identified by me on[protected], on the day again one more complaint was registered with ticket no 13804833. I was given assurance by help desk person that technician will call within 24 hrs. Today ie 19/9/2014 i called the customer care and i was told that my complaint will be forwarded to the concerned higher authorities. Even i tried to call the Hyderabad local service center in between but i was told that new stock has arrived and the service people will call up and come to my place to fix the motar. But again i tried to call them from the last week. Either the phone's are always engaged or no one would be lifting on ringing. I never faced this type of service for the last 8-9 years from IFB. The technicians used to give good response or service used to be exellent to the company standards, but now Looks like the company reputation is going down with these type of activities and service. Hopefully action will be taken as soon as possible .. Thanks Ravikiran
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Complaint marked as Resolved 
The Local Service people have called me back on 19th sept 2014 and said they have received the stock and would be fixing it. The Engineer has come on Sept 21st and replaced the problematic motor with the new One. Machine is work fine. No complaints for the last 2 days. Company as also emailed me regarding the tracking of the issue. The email ID is [email protected].
customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2014
IFB Industries Customer Care's response
Dear Ravikiran,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
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