[Resolved]  IFB — Ifb - no service after getting money for amc

Address:

Kanpur, Uttar Pradesh

I had filed a complaint for my ifb washing machine digital 6 kg on[protected]. Their technician came and checked the machine on[protected] and advised us that – card & pipe needs to be changed - he confirmed that as he does not have these parts right now, he will get it the next day and replace it. No one turned up the next day till 3pm after which i called the technician on his mobile number who again confirmed that he will come and replace it. No one came to service the complaint up to day after which i called back the service center number and i was told that my complaint has been escalated to the senior technicians and someone will come and service the w/m soon. Till now no one has even bothered to come and replace those parts. I have taken annual maintenance contract via book no - 379, serial no 18904 dated[protected] at an amount of rs 5, 663.00 for the period[protected] to[protected]. After paying that amount if i get this kind of service then its very shameful. I have been unable to use my washing machine for the last 1 month because of their bad service. So i want full refund of rs 5, 663.00 of amc charges alongwith laundry charges of rs 8, 000/- approx which i have spent for this period or get the machine repaired. If i had known ifb service is so pathetic i would have never opted for this brand. I will definitely advice my friends and family never to opt for ifb. Your most disappointed customer Suman somani C/o c. A. S. S. Somani Flat no - 21, ratan mahal apartment 15/197, civil lines, kanpur Mob - [protected]