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IFB Industries

[Resolved]  IFB — IFB Service Center - KBA Service center Bangalore - IFB Field engineer spoiled the washing machine. Nothing is working

Address:Bangalore, Karnataka

I have raised Customer Ticket#13338939 to fix the sound issue on high spinng of my washing machine. One service guy from KBA Services(Hosa road Bangalore) [protected] - Ragavendra, came to my Residence & didn't fix the issue & spoiled my washing machine. Which is not at all working now. Escalated this issue to his manager [protected] - pradeep & Service center Head [protected] - ragavendra. They didn't responded well & not picking the phone from next day. Tried to escalate the same to regional head [protected] - vignesh, But, this guy not picking the phone. Please take appropriate action on these guys & remove their licences. These guys are unfit for the service.
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Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2014
IFB Industries Customer Care's response Dear Mr. D. Reddy

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Jul 23, 2014
IFB Industries Customer Care's response Dear Mr. D. Reddy,

As discussed we will be closing your complaint. Once again we regret the inconvenience caused to you.

In future, for any assistance related to our Products & Services please call us on [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team
Complaint comments 
1 Comment

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Comments

What is the action taken on the Service center?
I have lost two days in calling those guys. The field engineer from KBA spoiled my washing machine, what is the action for that?
This is the worst part from your end.

How you will makesure that this will not happen to other customers?
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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