[Resolved]  IFB — IFB SERVICE -REG

Address:Bangalore, Karnataka

From, R.Saravanan No.3, Ramanivas, 2nd B Main Road, Near Om sakthi temple, Ramamurthy Nagar, Bangalore-560016. Pnone No.[protected] Dear Sir, With reference to the complaint made on 12.1.15 at 9.47AM (Ticket No.[protected] IFB Technician (Phone no.[protected]), visited our house and he said that timer should be replaced and it can be done within two or three days. But no response was shown for many days. Later conference call was held with Mr.Vignesh (Phone no.[protected]) and Mr.Madhu (Phone No.[protected]). Then another technician came and he said the same, that times will be replaced within two or three days. But till now, we get no response is from them. Every day we make calls twice to Mr.Vignesh and Mr.Madhu but he they repeatedly say, that tomorrow it will be done. Last time, also, two and half month was taken to attend our complaint. This time already one month is over, which affects our AMC Period. Kindly take serious action to attend our complaint as early as possible. Regards, R.saravanan [protected]
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Mar 16, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2015
IFB Industries Customer Care's response
Dear Saravanan,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Feb 14, 2015
IFB Industries Customer Care's response
Dear Saravanan,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.
Complaint comments 

Comments

Sir

Again and Again we don't give the falls statement.

Regards

R.Saravanan
[protected]
My cust ID : 1122487 and Mob. No. [protected]
I complaint many times to your toll free no. but without visiting to my house your technician closed the complaint. How? When i talked to the technician he asked that if i did not closed the complaint within some days then he will not get the payment for that complaint. if so then are you working for only to get the payment without work? What happens to our complaints and problems? Now i have the minor problem and you are not able to solve it from last one month. if major problem arises then will you take years to solve it ? I talked to higher authorities Mr. Sanjay Singh, he asked me take care within a day but no replay. I asked Technician that i talked to Mr. Sanjay Singh then he said I don't know who is he, if you want you called him and get your problem solved. if such type of the service is there why should we go IFB products?
Hope the problem will solved without moving to Consumer Court.

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