[Resolved] IFB — ifb service took 60 days when under amc

radcaesar

from Chennai, Tamil Nadu

Address:

Cuddalore, Tamil Nadu, 607106

I always ask my friends to stay away from ifb. Poor service and cheater in india.
My washing machine is under amc and we paid 3800 inr for the same. Registered a complaint 40 days back and till now it was not fixed. I make this complaint on behalf of my brother.

Complaint #: [protected]
Name: saravanan s
Dealer name: nivitha enterprise, neyveli[protected]
Technician #: [protected]

He got money from us and disappeared. Didn't pick calls after that. It is around 45 days now and the machine is dead.

Haven't seen a cheat company in name of amc till now in my life.

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Nov 6, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Oct 09, 2018

Updated by radcaesar Complaint #: [protected]
Name: saravanan s
Dealer name: nivitha enterprise, neyveli[protected]
Technician #: [protected]

The issue was not fixed yet. Just some 5 minutes back, Spoke with one of Customer Care Executive of IFB. His name is Rohit (Telengana, Hyderabad). The Technician came to my house ask RS 800. Please note, I paid the AMC Cost of Rs 3800. When, I ask the customer care representative (Rohit), He told that it is only service charge. Customer have to pay for PARTS. I am in Chennai and I know, about IFB's Cheating policy.

If it is only service charge, Then why I have to pay Rs. 3800

Oct 09, 2018

Updated by radcaesar IFB Cheater always ask for AMC. After we pay AMC Money, They will play this drama. Please don't buy any appliance from IFB. It is 40 Days now, The machine was not fixed. I already paid the AMC Money of Rs. 3800 for a year and still they ask for money for parts which are faulty. Now, What is the meaning of AMC?

Oct 09, 2018

Updated by radcaesar Last Month there is a technician from nivitha enterprise, neyveli[protected]
Technician #: [protected] came to my house and collect 600 INR and disappeared. Didn't attend the calls at all after that. The Coordinator Name is Priya, She is also a cheater. Please don't expect some service or fix from this Nivitha Enterprise. They are no. 1 Cheater Neyveli IFB

Oct 09, 2018

Updated by radcaesar Nivitha Enterprise and IFB are Cheating us in Name of AMC. Don't renew any AMC with them. Real cheater which I had ever seen. NIVITHA NEYVELI

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Comments

ArunKumar S Sankaralingam

from Chennai, Tamil Nadu

I took AMC and paid 2700 per year, but I couldn't raise request whenever I call it's saying executives are busy.. call after sometime.. I am a criminal layer.. going to raise legal case for this cheating

IFB Industries Customer Care's response, May 18, 2019

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES