[Resolved] IFB — ifb servicing | |||
Hi team, We took ifb washing machine around 4 years back and recently we faced problem that door lock error is showing and it's not working. So, we called ifb customer service center and service person came and told that there are 2 problems with the machine one is door lock and the board got damaged due to high voltage. They took rs.600 as servicing fee and they asked us to pay rs 6000 for the board but we asked if the board is damaged how the supply is coming and all the lights were on, they answered us we told the problem it won't worked if you won't fixed the board. Meanwhile they have done general servicing cleaning the door knob and they have closed the door and we told them we will call you on monday as they came on saturday. On the next morning we again tried the machine on and it worked perfectly. After few washes again there is a door error now we called one of our dad's friend to check the issue as he is an washing machine mechanic and told that the problem is only the door sensor is not working and he replace that and it worked and still there is no problem. Ifb people are using the brand name and we think that if we show only to service center they will fix them properly but they are cheating the people Was this information helpful? | |||
Apr 7, 2020 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Mar 06, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are so sorry for your unpleasant experience.We will connect with you shortly.Thank you for your patience. Regards, IFB APPLIANCES Verified Support Mar 06, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We hope your issue is resolved. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist. Regards, IFB Appliances Verified Support Mar 06, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are so sorry for your unpleasant experience.We will connect with you shortly.Thank you for your patience. Regards, IFB APPLIANCES Verified Support Mar 07, 2020 IFB Industries Customer Care's response Dear Sir/Madam, As discussed with you, hope your query has been answered. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist. Regards, IFB Appliances | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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