[Resolved] IFB — ifb technician burnt the pcb and no response from ifb service

Apm Prasad

Address:

Panagarh, Bardhaman, West Bengal, 713148

I called ifb service for repairing of my washing machine as the fuse was blowing up. But the ifb technician who came for repair did nothing to check. Rather he directly switched on the machine by shorting electrical connection, as the result the pcb of the machinr burnt. Now no body from ifb responding regarding this issue inspite of calling ifb customer care number of times. They made my machine fully unserviceable. They turned my machine into a junk forbwhich i hv spent 40000 plus. They should suppky me with the pcb spare as ifb claims supports spare for 10 years.

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Feb 29, 2020

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Jan 21, 2020

Updated by Apm Prasad I have talked to mr Tanmay whose number i was provided with. But he too didnt respond after one call. If the company guys didnot respond then whom should i contact. Its been more than 2 months now

Verified Support

Jan 23, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Jan 27, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

Regards
IFB Appliances

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Comments

Rahul220699

Our heating system of the microwave not working properly from last week
Everything is working okay but only the heat inside the oven does not work
So kindly send some servicer for repairing the oven
Thanks

IFB Industries Customer Care's response, Jan 28, 2020

Verified Support

Dear Rahul,

We are very sorry for your inconvenience. Please contact us at 1860 425 5678 / 1860 208 5678 or write us at [email protected] with your contact details so that we can assist you.

Regards,
IFB Appliances