[Resolved] IFB — IFB TOP LOAD Washing Machine not working properly -Program gets stopped inbetween and cylinder not rotating with usual speed.
K
K S Narasimhan
from Alwaye, Kerala
Dear Sir
My IFB topload washing machine is not working properly as the program for washing for 43minutes stops inbetween and machine gets stopped. I made complaint on 27/08/2014 with my ticket no 11683207 and the technician came after 2days and verified and told me that the program board has to be changed and it will come only after 2days. But after 2days no one turned up and just closed the complaint ticket in your system. I called daily to the number by your service centre but no response. Then when I called your call centre on 6th sep 2014 they registered my complaint (Ticket no[protected] as fresh saying your previous complaint closed with board no stock. I do not understand what for such useless people working at your service centre. The second technician came on 6th and told he will bring the board on Monday, but no one turned till today 11the sep 2014.
I do not get good service for putting AMC for 2years with Rs3500 with reason you have not changed any new part to the machine saying that this not in AMC that is not in AMC like that I spent more or less more that 50% of the cost of the machine in Service itself.
At least now try to put do good service for me.
Please send the technician after 4.30pm as we both are working no one will be at home.
Thanks
K S Narasimhan
Mobile no [protected]
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Mar 23, 2017
Complaint marked as Resolved
customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2014
IFB Industries Customer Care's response Dear Mr. Narasimhan,
We regret the inconvenience caused to you.
We have escalated your concern and will attend to it immediately.
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