[Resolved] IFB — Ifb warranty

[Resolved] IFB — Ifb warranty

P Pavan1351 from Hyderabad, Telangana

Dear sir / madam I have purchased washing machine on 31/07/2011, there was no proper demo done, no proper instructions where given to us, now 4 years warranty is getting lapsed by this month end, your service engineer comes and tell us that we have to call the service person every 6months for servicing which we are not aware. Service person informs us now that our machine drum there is a sound we have to check, and out water at the bottom which has motor is not working that is to be replaced, still we have time till this month end there is no problem. If the same happens in the next moth i have to pay for that, who is responsible for that who had not guided the customer properly, you want to take ride of the customer for not educating them on the process. Now they come with tell us that you have to take amc and the same warranty continues as per earlier. Please be minded that have lost all the services for last 4years, which not fare at all, advise me how to move forward... Appreciate your response... Thanks regards Pavan +91 [protected] Was this information helpful? No (0) Yes (0)
Mar 17, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jul 15, 2015 IFB Industries Customer Care's response Dear Pavan, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Jul 18, 2015 IFB Industries Customer Care's response Dear Pavan, Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers: 3900 4321 Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team.
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Pavan1351

from Hyderabad, Telangana

Dear Sir / Madam I have purchased washing machine on 31/07/2011, there was no proper demo done, no proper instructions where given to us, now 4 years warranty is getting lapsed by this month end, your service engineer comes and tell us that WE HAVE TO CALL THE SERVICE PERSON EVERY 6MONTHS FOR SERVICING which we are not aware. Service person informs us now that our machine drum there is a sound we have to check, and out water at the bottom which has motor is not working that is to be replaced, still we have time till this month end there is no problem. If the same happens in the next moth I have to pay for that, who is responsible for that who had not guided the customer properly, you want to take ride of the customer for not educating them on the process. Now they come with tell us that you have to take AMC and the same warranty continues as per earlier. Please be minded that have lost all the Services for last 4years, which not fare at all, advise me how to move forward... Appreciate your response...

Thanks Regards

Pavan +91 [protected]