IFB — ifb washing machine haven't got replaced or repaired after repeated number of complaints and calls

p.srioharirao

Address:

sainagar colony. alwal, Hyderabad

I am p. Srihari rao, resident of sainagar colony, alwal. I have purchased ifb washing machine of model : ifb wm washer 9 kgs and dryer 7kgs on date
[protected]. Invoice number is : as/1112/cr-10178. I have purchased it for rupees 52, 000. We have purchased in tirumala music center (Tmc) in a. S. Rao nagar branch.

The ifb washing machine mentioned that 4years 100% warranty and 10 years spare parts support but to my surprise the ifb staff saying spare parts are not available. We have purchased it for rupees 52, 000 and promised 10 years spare parts support but after 7.5 years the ifb washing machine drum broke down for that we have complained to concerned staff members instead of replacing spare parts they lied by telling me spare parts will be coming with in a week, then they continued dragged it for 3 months which is utter lies and cheating customers and taken ride, after 3 months they said spare parts are not available. I have complained on july 2019 and till now no one least bothered to look after it. I have purchased for rupees 52, 000 after believing ifb company. I request ifb company to replace with parts or give my money back. I totally lost trust in ifb company now. I am not going to buy ifb products from here on same will be conveyed to my friends.

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IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 12, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

May 13, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We understand your concern and would try to get it resolved as soon as the Covid-19 situation is controlled and we get permission from the government to resume our services. Your understanding and cooperation are appreciated.

Regards,
IFB Appliances

Sep 25, 2020

Updated by p.srioharirao It is very disturbing and pathetic with this IFB staff Members, they are full of lies and drag the issue so that customer has to forget. I have Raised issue after nine months of complaint given to IFB staff members and executives on 11/05/2020. Again on May 12 and May 13 2020 I got reply from IFB stating that they resolve it soon to repair the IFB washer 9 kgs and Dryer 7 kgs. After that they have called 2-3 times and they promised to repair with in a 2 days, again they called and said with in 7 days they will repair. Now today date is 25/09/2020 and still no response from them. I want higher officials to ban IFB products in India, who is misleading the customers and not keeping their promise which they mention before purchasing the product.
I request officials to put heavy fines on IFB who is playing games with customers. One year completed still they didn't repair the washing machine. Does anyone takes more than 1 year to get repaired ? what do they think about customers like us ???. Now I want my money back as they kept me waiting for 1 year . I was waited till damn one year to get repaired, now I am demanding my full amount of Rupees 52, 000.
I am tired these liars and want to get rid of this IFB team and Products. Return back full amount. Please ban this IFB for playing with values customers.

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Comments

p.srioharirao

It is very disturbing and pathetic with this IFB staff Members, they are full of lies and drag the issue so that customer can forget. I have Raise issue after nine months of complaint given to IFB staff members and executives on 11/05/2020. Again on May 12 and May 13 2020 I got reply from Ifb stating that they resolve it soon to repair the IFB washer 9 kgs and Dryer 7 kgs. After that they have 2-3 times as they promised to repair with in a 2 days, again they called and said with in 7 days they will repair. Now today date is 25/09/2020 and still no response from them. I wish higher officials to ban IFB products in India, who is misleading to customers and not keeping their promise which they mention before purchasing the product.
I request officials to put heavy fines on IFB who is playing games with customers. One year completed still they didn't repair the washing machine. Does any takes more than 1 year to get repaired ? what do they think about customers like us ???. Now I want my money back as they kept me waiting for 1 year . I was waited till damn one year to get repaired, now I am demanding my full amount of Rupees 52, 000.
I am tired and want to get rid of this IFB team and Products. Return back full amount.

IFB Industries Customer Care's response, Sep 26, 2020

Verified Support

Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, Sep 28, 2020

Verified Support

Dear Sir/Madam,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same. Alternatively you can visit our website www.ifbappliances.com for more details..We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards
IFB Appliances