[Resolved] IFB — Ifb washing machine, retracted motor

Apallavi

from Kakinada, Andhra Pradesh

Address:

530041

I am customer of IFB. I have registered a complaint No: [protected]on[protected]washing machine model: AW60-205T, TOP LOAD) and it is under warranty. I thought IFB is world no:1 company for washing machines, but very worst service .I don’t know why U people expecting world no:1 with worst service, you people don’t know that what type of practical problems arising during usage of washing machines. Because we have a problem of Retrated motor, but service men don’t have any suitable equipment to open screw. you people unable to solve this problem from 20 days. We have called around 50 times to your people; they are coming once in 3-5 days, simply putting coconut oil then going. this is the service going on from since 20 days I have called so many numbers, those are,
1) IFB Main office
Location: Akkayapalem, Visakhapatnam-Office Number:[protected]:
[protected]
3) Manager No: [protected], Name: Bharat
4) IFB Service man No: [protected]

Regards,
A.Pallavi
Mobile no: [protected]
Complaint no: [protected]
Customer Id: 10593287

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Mar 17, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2016

IFB Industries Customer Care's response Dear A.Pallavi,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Mar 21, 2016

IFB Industries Customer Care's response Dear Pallavi,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

Apallavi

from Kakinada, Andhra Pradesh

I am customer of IFB. I have registered a complaint No: [protected] on[protected]washing machine model: AW60-205T, TOP LOAD) and it is under warranty. Today[protected] one IFB person called me with this number:[protected] and they said the problem will not rectified at home.Bring your washing machine to service office and we will rectified they are saying.But your IFB service man opened my washing machine how can i bring that machine to your office. I am requested them can you send any other service man means they we will send but it won't rectified they are saying. I want to ask your people to close my washing machine for taking to your office but they not lifting the phone number-[protected].This is not the first time .Everytime i am getting same problem.No intimation for problem resolving.After keeping the mail only i got call from your company people.This is the status of your company service.

Regards,
A.Pallavi
Mobile no: [protected]
Complaint no: [protected]
Customer Id: 10593287