[Resolved]  IFB — ifb washing machine - senator aqua sx - 8kg

Hi,

I purchased washing machine (Model - senator aqua sx - 8kg) on 26-may. On 28th may one service engineer gave a demo on that machine. During the demo, he handled the machine so roughly. I am facing 2 problems now.

1. After the demo we thought o[censored]sing the machine and found that in the back side of the machine, a nob with a screw was broken which is connecting the body with the top cover. We registered a complaint immediately, they said it will be replaced, until today (15-june) it is not replaced. I was following up this for past two week with the local service centre. But, they are saying spare part got approved, it is on the way, they are saying this same thing for the past two weeks.

2. We didn't use the washing machine until yesterday, we were waiting for replacement of top cover. We fed up with the service, so we thought o[censored]sing the machine, we switched on machine, after 5 mintues, there was water leaking from the bottom. So, we stopped using the machine and yesterday night we registered a complaint.

These problems are all because of that service engineer who came for the demo.

I don, t want the top cover to be replace, just replace the washing machine (Purchased the new machine worth of 35k, but not even used for one time).

Take action on this and replace a new machine, i will post this on all the social media, i got frustrated - bought your product by giving my hard earned money, but i still cannot use that. I will send a mail to your customer care email id.