[Resolved]  IFB — ifb washing machine (serena aqua sx ldt[protected])

Hello

I have bought a Washing machine 11 months ago approx. The machine has given a lot of problems recently and I have been lodging complaints in the company recently.

Last month there was a problem (because of the machine the whole house is getting tripped the executive who came told it was because of the heater and solved the issue after delaying for 2-4 days)

Ticket no: tkt[protected]
Date : 11 Jan 2019

Today we had the same issue again for which we have given a call to the customer support who have given a managers name as my wife wanted to ask for a replacement of the device, the manager said the replacement could not be done and has not stated the reason why it could not be done. He was not in a position to listen to my wife complaining about the machine (of what the problem was). he was like the replacement cannot be done and the service person is coming. (he wasnt ready to listen to the customer side problems)
Manager Name: Sabrish (what was told to us) (Vignesh according to truecaller)
Manager Number: [protected]

Then after this when i gave him a call and asked him he says the replacement cant be done and as i was asking questions he started shouting when i asked him why he was shouting he said im not shouting and changed his tone again (I do have a recorded copy).

By the end of the call for asking him when he can provide me with a service guy he says he will be coming by 4 PM today. where as no one has come for the repair. (what is the point of booking an appointment if they are not gonna show up i mean all o[censored]s do have work we cant just wait all day for them)

In the starting when we gave them a call they used to say we are near by and stuff now they are completely ignoring the calls.(why give us a particular time when you cant make it though)

Service person Name : Girish
Number : [protected]

Please do the needful for this.

Thanks
Mahateja