[Resolved]  IFB — Ifb washing machine - serena sx 5.5 kg - not functioning - warranty not expired - need service technician - requested - regarding.

I have purchased IFB Washing Machine SERENA SX 5.5 KG (Sl. No. WT SER SX B 038021) on 09.12.2010 at Arakkonam. Now the machine is not functioning in some stages. I was made a complaint on 22.08.2014 to Customercare Service over phone. Mr. Karthik, Technician who came and attended on 25.08.2014. He said that the Aqua filter (extra fitting) is only the problem which is kept external side of the machine. But the real problem was not solved till now. Our findings: 1) Machine Thumbling is not working. 2) Rinse and Spinning has been working. I request you to send your Senior Technician and rectify the problem immediately to the following address, since we are suffered for 10 days . Address : N. JEEVALAKSHMI, NO. 46A, LATCHI AYYANAR 3RD CROSS STREET, ASHOK NAGAR, ARAKKONAM-631 001, VELLORE DISTRICT, TAMIL NADU. MOBILE NO. [protected]. Thanking you,
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Mar 15, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2014
IFB Industries Customer Care's response
Dear Sai Venkatesan,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
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