[Resolved] IFB — Immediately after the warranty, the service center is asking to change the part | |||
I had raised a complaint earlier during the warranty period that is last year about the problem of water getting leaked while the machine is running. A person from the Service Center came and did something then said that the problem is because of the washing powder and we should be using the washing powder provided by IFB. After that we rarely used the machine as we need to go out of station and came this month. This time we faced the same problem again where the water was leaking and we raised the call with the customer care. This time when the person from the service center came, he asked for the warranty and found that the warranty ended last year. Then he said the machine require a change in the board though the problem is exactly the same that we report last year in July. My Membership ID is [protected] Was this information helpful? | |||
Apr 7, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Mar 26, 2014 IFB Industries Customer Care's response Dear Ms Sumit Sureka, Sincere apologies for the inconvenience caused to you. We are unable to find your details in our database with the given Membership ID number, Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |||
 2 Comments | |||
Comments
My Complaint number was 12618674. My number is [protected]. In respond to the complaint review, i provided my dissatisfaction and the customer care (Call from GOA) person called and said she will come back after talking to her senior manage but still nothing.
I am staying in Bilekahalli, Bangalore
Regards,
Sumit
I am staying in Bilekahalli, Bangalore
Regards,
Sumit
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This time when we were using the machine, we faced the same problem again where the water was leaking and we raised the call with the customer care. This time when the person from the service center came, he asked for the warranty and found that the warranty ended last year. Then he said the machine require a change in the board though the problem is exactly the same that we report last year in July.
My question is that why there is a change in the part now and why there was no change last time though we show exactly the same problem both the time. Is it that now since the warranty is over, they can make money. This is not right
My Membership ID is [protected]