IFB — indirectly forcing customers to avail amc for washing ifb machines.

Address:

605110

1 month before my washing machine (IFB Senorita Aqua SX) stopped working,
display shows the error 'oper.' So we called IFB and booked a complaint regarding that. Three days later technician came and inspected the machine(he did not open or clean anything, simply saw the error message) and he said "Board problem, so you have change board which is cost nearly 7k", later he gave a suggestion to take AMC for 2 years which covers the board replacement. I asked him for one year AMC but he said 'for one year AMC the replacement part will take 2 months to reach, if you take 2 years AMC then the part will come in a month.. Still i cant understand the logic.. finally i choose 2 years AMC. After the technician left my home, i searched the manual book and read the instruction for 'oper' error. and i did basic clean my machine. After that i started my machine and its working perfectly till today... Past 15 days my machine working fine but i paid 7k for AMC.. Don't know whether the ifb technicians having proper knowledge on that. Because of that technician only i paid.. but now machine in good condition.
Worst experience with IFB, I think IFBindirectly forcing customers to take AMC... I never recommend anyone to by IFB... after sales worst.