[Resolved] IFB Industries — 1.5T split air conditioner

omparkash kukreja

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110016

Dear sir,
I had purchased an ifb 1.5 t split air conditioner on 08.04.2016 from rpg electrade pvt. Ltd., shop no. 2, dav school bldg., yusuf sarai, new delhi-110016. After installation, there is a heavy sound from ac. After that i had made various complaint to the company's customer care and also to the shop keeper. 3/4 times company personnel attended the complaint but the same has not been resolved till date. Recently, i had again lodged a complaint to the customer care and also to the shop keeper on 20.05.2016 and reminded on 21.05.16 but the same has not been attended till date. Again i have lodged complaint in customer care on 27.05.16. I do not understand why a complaint is not being resolved satisfactorily till date. It is requested to kindly resolve the complaint/change the ac at the earliest. Now i have again lodged a complaint in customer care on 01.06.2016.
Thanks,
Om prakash kukreja,
C-7/222, safdarjang development area,
Hauz khas, new delhi-110016
Mobile-[protected]

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Mar 25, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2016

IFB Industries Customer Care's response Dear Om,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jun 09, 2016

IFB Industries Customer Care's response Dear Omprakash,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

omparkash kukreja

from Mumbai, Maharashtra

My name is omprakash kukreja. I have purchased a split 1.5 AC on 8.4.16 from RPG electrade pvt. ltd. yusuf sarai, new delhi-16.I am not satisfied with the after sale service of the ifb company. I have purchased split 1.5 T ac on 8.4.16. They are not resolving the complaint even after making 5/6 complaints. AC is not working properly.