[Resolved] IFB Industries — [protected] complaint number got resolved without solving the issue

Prakash Rajaram

from Tiruvannamalai, Tamil Nadu

Address:

605006

Hi team, i have logged complaints with customer care on dec-02nd with the ticket # [protected], the assigned engineer visited the location and updated will need to replace the board and will be done in couple of days, but unfortunately the ticket # was resolved with my concern which i came to know when i am following up with the customer care on the ticket number, but i haven't got any update on the old ticket, so they have raised new ticket [protected] and i am waiting for the response on the new ticket from yesterday. My mobile number is [protected].

I don't expect such service from a great company like ifb.

I am expecting an answer why my ticket is closed without resolving the issue.

Regards
Prakash

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Jan 13, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Dec 13, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES