[Resolved] IFB Industries — ac service | |||
I had called on ifb toll free number to service my ac as it was not cooling properly. The guys from ifb came and filled gas and charged around 2500 bucks. Since there was not much improvement, i again called on the toll free number and again the guys came and did something and charged another 350 bucks for the visit. After sometime, water started leaking inside the room and cooling went down. I again called on the number and the guys this time replaced the capacitor which i still think has no fault in it. This time again i was charged around 2000 bucks. The technicians seemed amateur and lacked technical know-how. They even broke the indoor unit. Ive paid more than 5000 to a bunch of # just because they work for ifb. I liked my ac very much just like so many other ifb appliances that i possess. But the ac has been reduced to a piece of crap. Since last few months i'm sleeping with buckets inside my bedroom. My biggest fault was to call the in toll free number. Thanks to the third grade customer service, i promise that i won't be buying any ifb appliance for the rest of my life.in case the company feels that one individual customer is also important, it can still redeem itself. Was this information helpful? | |||
Aug 24, 2019 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jul 18, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Jul 19, 2019 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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