[Resolved] IFB Industries — After sale service of ifb washing machine
K
kumar181247
from Noida, Uttar Pradesh
Address:
New Delhi, Delhi, 110034
Website:
IFB.COM
My complaint ticket number 17139750 dated 24.12.2015 has not been attended to my satisfaction till 1245 hrs 26.12.2015. IFB service engineer came on 25.12.2015 and left the machine running for descaling. The error E4 recurred during descaling process. I received SMS from IFB stating that if not satisfied send SMS on such and such number. I reported my dissatisfaction but IFB replied back stating that an incidence E90082 generated in escalation channel system. I retried on 26.12.2015 and received SMS stating that unable to identify ticket number and that contact call center for help. I contacted the call centre. I was told that the complaint has been closed as having attended successfully. I wanted him to re-open the complaint while he insisted for new complaint. I request that my complaint may be treated as ATTENDED UNSECCESSFULLY and old number may be continued and service engineer sent.
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Mar 17, 2017
Complaint marked as Resolved
IFB Industries customer support has been notified about the posted complaint.
Hope your issue has been resolved. In case you require further assistance, you can contact us on:
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Other subscribers:[protected]
Email id: [protected]@ifbglobal.com
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