[Resolved]  IFB Industries — after two month machine stop working and not repaired still

Address:

Sonipat, Haryana

Hello
My name is Ankit Bhardwaj, and I am stay at Sonipat Haryana. We have purchased washing machine Serena WX in month and date 05/Dec/2017.
Our machine stop working on 04/Feb/2018, and on same day complaint registered with customers care, ticket no is [protected].
After that two time service executive visit on our stay and check the machine. But they don't find any solution.
Again I have booked complaint on date 21/02/2018 ticket no is [protected].
With in this time, I have called 30 times. But still problem not been closed since.

Why company manufactures such a poor quality products and service facility is also very poor, I mean to say that overall fail to get there customers satisfied.

I ask to the company why machine fail to work and stop working within two month if the quality is this then why the price so heigher.
If there is any issue to the customer then why the service is not satisfactory or immediate assistance or solution.

Please refund the one month service cost to us which arises due to your service.

If the problem closed within one working day then it is ok, otherwise replaced the machine or refund our money and take back your machine.
If not, we have no option. We need to take 2nd step.

With gentle regards
Ankit Bhardwaj