[Resolved]  IFB Industries — Air conditioner not working since installed

Dear Team,

I am very much disappointed with the IFB AIR conditioner.
Nobody responded to my mail dated Sep 8, 2022 at 11:09 PM TO [protected]@IFBGLOBAL.COM

This is with reference to Tkt no [protected], [protected], [protected], [protected], [protected].
This AC has not worked since installed, multiple complaints raised but not been resolved.
All the time the technician visits and adds GAS to the unit, but is of no use. Currently the service calls are handled by a third party of IFB which is not in position to resolve the current cooling issue. No cooling at all.
I want my AC to be replaced as soon as possible.
I would like to know what is the deadline mentioned in the quality procedure of IFB to resolve the customer complaint??

Problem statement:- No cooling.


Please take necessary action on priority, I want that defective unit to be replaced and should get compensation for the same.
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Sep 29, 2022
Complaint marked as Resolved 
Defective AC replaced and query resolved. Thanks IFB and Consumer team for your support
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2022
IFB Industries Customer Care's response
Dear Priyesh,

Please accept our sincere apology for the difficulties. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Sep 29, 2022
IFB Industries Customer Care's response
Dear Priyesh,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES
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Dear Priyesh,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

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