[Resolved]  IFB Industries — Air conditioner not working since installed

Address:

Phase IV, Plot No. N/7 Survey No. 261/0, Verna Industrial Estate, Verna, Goa 403722

Dear Team,

I am very much disappointed with the IFB AIR conditioner.
Nobody responded to my mail dated Sep 8, 2022 at 11:09 PM TO [protected]@IFBGLOBAL.COM

This is with reference to Tkt no [protected], [protected], [protected], [protected], [protected].
This AC has not worked since installed, multiple complaints raised but not been resolved.
All the time the technician visits and adds GAS to the unit, but is of no use. Currently the service calls are handled by a third party of IFB which is not in position to resolve the current cooling issue. No cooling at all.
I want my AC to be replaced as soon as possible.
I would like to know what is the deadline mentioned in the quality procedure of IFB to resolve the customer complaint??

Problem statement:- No cooling.


Please take necessary action on priority, I want that defective unit to be replaced and should get compensation for the same.