[Resolved]  IFB Industries — Amc service issue

Address:	Chennai, Tamil Nadu, 600126
Website:	www.ifbappliances.com

We are owning ifb senorita sx washing machine. i have registered a complaint on jan 11th 2016 with ticket number [protected]. the service engineer came and changed the machine drum but still the issue was not resolved when raised a complaint i didnt get any response. the warranty period ended for the machine ended a month back and i got a call from vishaka enterprises (ms. priya) regarding amc.

I insisted them that if my old issue is resolved i'l take amc and they to agreed to it and sent technician (perumal) on 30/5/2016 he replaced the drum once again and still the issue remains same and he said he need to to change rubber sleeve and said we have to pay rs.1000 extra in addition with the amc cost, we agreed to it and he changed the parts and didn't even check the machine's working condition and said issue is solved and he got two check leaves one for amc and one for rubber sleeve. but when i run the machine it started to make more abnormal noise which made me think whether the technician in vishaka enterprises are qualified or not. and their behavior with customer is worst

Next day i made a call to vishaka enterprises and informed priya that the machine started to make abnormal noise after the replacement of parts, she said she will send the technician immediately but no one turned to solve the issue. when ever i called them they started to tell excuses saying silly reason like the technician is on leave bla bla...

After 3 weeks we got a call saying that the cheque given for amc was not accepted by bank and the one given for rubber sleeve is accepted. both the cheques were similar. i said that thank god at least now my issue will solved.

Manager of vishaka enterprise (mr. arul) had a conversation with my parents and said your cheque is bounced you have to pay a fine of rs350. we said the account had enough money and the cheque didnt bounce do you unavailability of money. we had enough amount in account. he didnt listen to it and started speaking harshly. soon i made a call to him and explained about the issue he said he will send an another technician to solve the issue but till date no response. he is not picking up my call.


We have never faced any issues with ifb appliances for the past 18 years. only this time i'm facing these kind of issues and i'm really worried about my machine being damaged by improper service with technician who are not well qualified.

Kindly take a note to solve this issue as soon as possible. and take necessary action against vishaka enterprises for making people regret for going with ifb appliances. they are really spoiling your brand name.