[Resolved]  IFB Industries — Annual maintenance contract

Address:	110085
Website:	www.ifbindustries.com

The concerned officer,
ifb industries - india


dear sir / madam,

i received a call from your delhi service center today at 9.30 am. : phone no. :[protected]. They refused to change the body of our ifb - senorita washing machine, whereas your good-self send a bouquet and promised to change the body under amc.
Today, they gave us a phone no. Of area manager – mr. Tushar : [protected], but he is not picking up the phone.


Amc
annual maintenance contract
sir,
is it not your engineer’s duty
to help to maintain
the machine
from rust?

please read the following points :

1. The machine is under amc right from the day, i purchased.

2. I took every precausions and purchased the ifb trolley with wheels to safe the body from rust and damage.

3. But the machine damaged by rust & unlocked the shocker, but your engineer never tell, about growing rust / damage. He is not responsible. It shows that ‘how they maintain the machine under amc.

4. We are not technical persons to see the machine from inside. It is your engineer’s responsibility to inform us time to time about the rust and treat to remove the rust.

5. I complained earlier also, that your engineer used to come and left our machine & tab on, while no elders were at home to check. We found our water tank empty in the evening.

6. After the complained, his behaviour was never normal and satisfactory, i doubt, he had brocken our machine’s shocker.

So, we humbly request again, to please consider our case and change the body in annual maintenance contract.

Regards
renu bali