IFB Industries — Annual maintenance contract

musicajan25

Address:

IFB

I have elite sx washing machine with the amc valid from 01.12.2018 to 30.11.2020 for the machine serial no.[protected]. The national lockdown due to covid-19 has caused difficulty to all and no service could be provided for any non-essential services. The lockdown continues from march mid-2020 to date. It is requested to extend the amc warranty free of cost for the non operational period (March to august 2020) as a gesture to support the customers who are already having amc. Request to accept the request and forward me the extended amc till 30.05.2021.

Ifb replied "as per company policy no such policy has been initiated by our company"

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IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Sep 30, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed with you by our team no such policy has been initiated by our company, Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB APPLIANCES

Apr 24, 2021

Updated by musicajan25 Your reply is not sensible. Policies are created for the betterment of the customer and the public. You can`t behave irresponsibly during this pandemic situation.