[Resolved] IFB Industries — As part of Annual maintenance package made to buy products

SurajNC

from Mumbai, Maharashtra

Dec 24, 2022

Address:

Datar Services; Shop no.12; Sadhana Samadhan Building; Subhash Rd. Navpada; Dombivali- West

IFB service engineer attended on 01. Dec.2022. Tricked my 76-year-old father by saying 10 pack of IFB Fluff and 6 packet of descale is mandatory and part of IFB 4-year maintenance. He also fitted an additional filter; saying it's good for the equipment to reduce effects of hard water on washing machine. Payment done by father via google pay in the name of service engineer bank account (No IFB account/ service provider company bank account). When questioned later, the engineer apologized and agreed to take back half of the product. When no response after 3 weeks; Complaint Escalation: WA217496 sent to IFB on 17. Dec.2022. Couple of calls Nothing positive from IFB; either for refund or taking back product. NOW not response from service engineer or IFB team till date.

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Jan 8, 2023

Complaint marked as Resolved

The IFB team called a couple of times to confirm the complaint raised. Issue faced by me was shared to them; and they said that they would try to resolve the issue. After almost 1.3 month; the engineer who came for installation; visited on 07. Jan.2023 to collect the products sold to us while installing the washing machine. He refunded the amount as per the initial invoice and the bottles collected by him.

IFB Industries customer support has been notified about the posted complaint.

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Comments

IFB Industries Customer Care

from Mumbai, Maharashtra

Dec 26, 2022

Verified Support

Dear Suraj,

Please accept our sincere apology for the difficulties. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

SurajNC's [Complaint's author] reply, Dec 26, 2022

Thanks for your response.

For your further reference: Job no. for installation: 2007027598.

This is the Name of attending Engineer: Mr. Imran Pansare: Mob: 9967040757; His team Leader Mr. Yogesh: Mob: 9867152876.

Expecting some response and follow up on the same.

rgds/Suraj Nandan

SurajNC's [Complaint's author] reply, Jan 3, 2023

Kindly update from your end regarding this service engineer selling IFB products to us. All details from installation service request number, bill copy, complaint escalation number and contact person details are provided.

IFB Industries Customer Care

from Mumbai, Maharashtra

Jan 6, 2023

Verified Support

Dear Suraj NC,

As discussed with you by our team kindly let us know once you are back in station so that we can assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care numbers [protected] or [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES