[Resolved]  IFB Industries — built in hob

Address:

Dhiren Kumar Basnet, Qtr. No. B75, Tezpur University, Napaam, Sonitpur Assam-784028, E-mail - [email protected]

I bought a built in hob (Model no. 436c-tr-bg) in march 21 this year. Around 10/12 days back suddenly it caught fire from all sides. At that time the smallest burner was on on seam mode. Nothing else. We lodged a complaint in ofb customer care (Ticket no. [protected]). After 2 days one of their employee came, did not do much. I disconnected the gas connection and kept it aside. He just connected again and for sometime, till he was present, it was ok. But immediately after he left when we started cooking again it caught fire bigger than earlier. I informed the service man immediately, but he said that he will talk to his seniors. After that again i filed a complaint in ifb customer care and they said some senior expert will visit within 4 days (With the same ticket number). Last saturday (19th september 2020) 4 days were over, nobody came. Again i called on saturday, they said by monday certainly somebody will visit. But so far no response. So i request you to take necessary action. Now i do not want even any replacement of the defective product, i want full refund with compensation.