Buyer beware! Don't buy IFB products. This is a long comment since I have had issues with IFB service that I would like to warn potential customers of.
While the product is good the service is very sub-par. I purchased a microwave oven model 25BCS-DD1 and while it is a decent machine within a year the front glass cover detached due to glue which could not withstand heat from oven. The service person who came, stuck it back and it lasted for two days before it fell off again.
Then due to a thunderstorm, the machine stopped working and when I called the service person in, he came looked at it, didn't even open it and said he would return with parts the next day. Of course, he never returned, never bothered to call or even take my numerous calls.
I called IFB back and they took my escalated complaint down but said due to technical issues they could not log the complaint on the system and promised to do so once the system was back up... nothing for another week.
Finally I called IFB for the nth time and they gave me new complaint number promising to have someone contact me but till now no one has called.
And all this perhaps because I know the PCB board needs replacing and still it is under warranty I think no one wants to service the machine.
Please buy another product which likely will be cheaper (this machine was MRP Rs. 18, 490) and service better. Because how can service ever be this bad. Was this information helpful? | 
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