[Resolved]  IFB Industries — Change Scoops on the Inner drum

Address:Jaipur, Rajasthan, 302021

The three Scoops mounted on the inner drum of IFB washing machine are worn out and pieces are falling. Moreover the clothes also get stuck up in the holes of the scoops.
When I enquired to replace the Scoops, I was told that the entire drum is to be replaced.
The steel drum is quite OK, then I fail to understand as to why only the Scoops be replaced. This seems unnecessary and costly.
Please advice, what is actually required ?
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May 11, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2017
IFB Industries Customer Care's response
Dear Mr. Shekhawat,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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