[Resolved]  IFB Industries — charged me in spite of washing machine within warranty

Address:	New Delhi, Delhi, 110017
Website:	IFB

I am using ifb washing machine elena vx. One fine day the machine stopped turning on, we tried several time but of no use. We called up ifb service center as it was within the warranty period and we expected good service (As was told to us by the dealer). The service guy came after much haggling on the 5th day. He told us that the whole plastic front board will be changed. When asked about how it suddenly stopped working, we were enlightened by the service guy that the switch must have been used indiscriminately (???). He told us that the panel will be of rs. 700, but when we asked him how we are supposed to pay as it is still under warranty, we were told that the warranty is not for plastic parts. Is it so??? We are kind of confused!!! People are supposed to switch on and off their washing machine and when it is company fault why should we be paying???
Well, well the same company another service person has told us that it should be replaced free on cost. So i would like to ask ifb people about there warranty policy for on and off switch and if nothing is done then i will have to go to consumer court as no where it is written that plastic parts which will be used day yo day are not covered under warranty, and will make sure the service guy will be there to answer all my questions about warranty.