[Resolved]  IFB Industries — Charged too much for one time service request

Address:

Mahadevpura, Bangalore

Hello,

I recently had issue in my IFB senorita aqua sx 6 KG washing machine and i raised the service request with IFB Point.


The service engineer visited and said PCB board has to be replaced.

And also he suggested, to go for AMC thru which they will replace the suspension for free of cost. But he never told me, PCB board also comes free under AMC.

He said the cost for PCB board will be around 5000 and i agreed an paid around Rs. 4800 just for replacement.

And then i also paid 3000 for taking AMC and after a week, he came and replaced the suspension and water sensor ( he replaced sensor though old one was running fine and said it is free as part of AMC). And he asked me to raise separate service request for replacing suspension.


After these 2 pair part replacement, the machine started working fine.

And later i got a call from service center help desk to ask the feedback about the number of items that was replaced. That time, they told me, PCB board also comes under AMC.


The service engineer never told me this information and when i enquired the first service ticket was in cancelled status as per IFB support help desk.


I had paid totally around Rs. 8000, but actually all the replacements that was done( PCB board, suspension, water sensor) are seems to be free under AMC.


My IFB service ticket :

1. [protected] ( this is in cancelled state though PCB board is replaced )
2. [protected]


I really not happy with this service handling, kind of cheating clearly and really not worth to pay 8000 rupee for one time service for a machine which is worth of Rs 32k.

Not sure, if my concerns will be considered and necessary action will be taken.