[Resolved]  IFB Industries — cheating, misleading and harassment

Address:	Visakhapatnam, Andhra Pradesh, 530017
Website:	[email protected]

Dear Sir

Product Category: Washing Machine - Front Loading Model Senorita Plus SX 6.5Kg l 1000RPM
Source of Purchase: CSD Canteen
AMC Receipt No:08190

Sub.:-Cheating and misleading the customer

Daily I am raising the ticket at IFB Customer Care but they are not resolving the matter and the AMC period is nearing.
I sent a mail to the higher official but of no use .

with a very painful heart I am putting my grievances, every year I am taking AMC and once or twice my machine gets serviced in spite of raising frequent complaint(please look into the IFB Customer Care center complaint log in the system)Also when it is been taken up with higher officials, there is no call back from their end even from customer care center or the higher official.

IFB washing is under AMC and not working
the techican visited often but unable to repaire it.
since the existing compliant has not been closed by the authorized
service agents, another fresh complaint has been taken by the
customer care
I have been cheated and mislead to wrong information, false
commitments, by IFB service provider Mr.Jyothi Babu and the customer care center floor managers Mr.Ali, Mr.Salam and Suman
and they pushed me through psychological and physical difficulties to meet our daily needs with the IFB washing machine.
it is so weered to know from such esteem company their own staff and the service provider saying the machine is outdated and the spare parts are not available in the company since, the company stopped manufacturing the spare parts for the past 4 to 5 years and you pls. go for a new machine.
in that case how they give AMC for the machine, it is purely cheating the customer.
for the past 6 to 7 months they simply fooling me, when i had a talk to the call center executive about the spare parts they said it is not like that the spare parts are very much available and the technician will attend shortly and resolve the problem.
I am struggling a lot without washing machine and not able to attend my classes regularly for the past one mont.h hope you can understand my problem.

Sir at this juncture I need your help and hope for the speedy action as soon as possible.

Thanks & Regards