| Address: | Kanshi Ram Nagar, Uttar Pradesh, 207123 |
We have purchased an IFB wasing machine before several years. When its warranty got over, company suggested me to purchase AMC for quick service.
As per the suggestion from the company, we had purchased AMC pack continuously year after year. In 2015, we missed its renewal & unfortunately machine got some technical problem. When we contacted company, service centre charged Rs. 1870 for rectifying it and again sold an AMC pack on 26/09/2015 on payment of Rs. 2394.
But in March 16, again my machine got some technical problem. I called up service centre, customer care but nobody responded. We also e-mailed a compalint on 3rd April. After several complaints on phone and mail, a technician came to us and suggested us to take 50% of the contract amount (Rs. 1197) back as company has discontined the model and unable to provide service of this model. This is funny like an insurance company is saying to take the premium back to its claimant as company is not able to provide the insured amount.
Its already more than one month, we are facing service issues after paying the amount of AMC. Was this information helpful? | 
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