[Resolved] IFB Industries — complain not heard

shubh2765

from Ahmedabad, Gujarat

Address:

380013

I have registered a complaint with ifb with no [protected] on 11/05/2018. First they closed the complain without any resolution within 3 days. When i got the complain opened once again a technician came with a motor to replace. But replacement of motor did not solve the problem and thus he went back telling me that i will revert back within a day or two. Since then no body has reverted back and my machine is still not working. When i called back i was give a no [protected] of some jitendra. This person never picks up the phone and i must have tried some 20 times. I dont think ifb has any customer satisfaction value. They even dont care to give proper reply nor have any responsible person who could listern to the complain.

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Jul 1, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

May 29, 2018

Updated by shubh2765 IFB as a company has appointed their service dealer in Ahmedabad which is a total irrisponsible party. Twice before this i had issues for my machine and in both case the culplit was your service dealer. They have even no time to receive the calls. Why can IFB not have their own representative locally who could listen to the customer.

Verified Support

May 31, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has ractified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES