[Resolved]  IFB Industries — complaining about your very poor service

Address:

603003

Name: lenin ; id 3783010
Washing machine model: ifb elena aqua
Out of warranty
This morning the machine stopped working in the middle of cycle with clothes inside. Door locked, can"t open door to take out clothes. Ifb website says customercare numbers open 24*7. I tried calling [protected] and[protected] for an hour from 9:50 am but couldn't reach either number. Finally at 11:40 am, i could talk to somebody at[protected]. I explained to her that clothes are inside machine and need technician to come at the earliest. We are very much disappointed by ifb's poor service. Now it is 1:26 pm.
So far no technician has called.
1) customercare numbers don't work 24/7 as claimed by ifb website.
2) customers' problem is not understood by the company/staff.
3) they try to promote their products/business at customers' cost. When i call them with a complaint, they go on about their products and offers, of course after listening to my complaint.