[Resolved]  IFB Industries — complaint about defective working of washing machine

Address:

Mehsana, Gujarat, 384315

Sub.: Complaint about defective working of washing machine

I purchased IFB 6.5 kg Fully-Automatic Front Loading Washing Machine (Senorita Aqua SX, Silver) S.NO 012 [protected] Dated 14.04.2017 your authorize showroom dealership shop Nidhi SALES 10/11, Muslim Bording Market Nr. Bus stand Visnagar 384315, Nidhi sale Ower name :- Patel RAVI mobile no [protected], Office T.No.[protected].
Till dated washing machining not properly working. There are a lot of problem to run the washing machine. Many complaints for the washing machine repair have been registered (phonically )in Nidhi sales within one years.

When the purchase washing machine within one week washing machine run problem started.

Some problem noted

1. Wash the clothes timing 3 to 4 hrs .
2. Washing marching not start when switch on .
3. A week's worth of towels and the kids' school clothes are piled up and it's time to refresh the bed linens. You've filled the washing machine with the first load of laundry but nothing happens when you push the start button. Panic and frustration set in after a few minutes of tinkering around with no success.
4. Drum running problem
5. After wash the clothes in washing machine, when the washing is used again, there is water inside the drum. The clothes than after use next time the drum.

When the complaints book in nidhi sales within one week complaints resolved, but washing machine works well for a few days. Than after is a barrier to running the washing machine. Again I’m booked in the washing machine complaint in Nidhi sale. Technician resolved the complaints within one week but Technician suggestion to use liquid, mineral water, change water pipe.

I have change individual water line for washing machine but not possible use mineral water for washing.
I We suspect that the person who is sent for machine repair technician does not belong to the company.

I would request you to send across your company technician to look into the matter. I would also request you to arrange for an annual maintenance contract to be signed with the company, to prevent any further problems.

I hope that you will arrange for the immediate redressal of my problem.
If the washing machine defective kindly replace the same at your earliest.

Attached h/w :- invoice copy.
Yours truly,
Name JItendrakumar Kantilal Patel
Address :- 16-Shyam vihar Residence
Nr. Gurukul School, Kansa N.A. Vistar
Visnagar, Pin No:- 384315
Mobile No. [protected]