[Resolved] IFB Industries — complaint closed without resolving it | |||
I have raised a ticket since my washing machine stopped working on 13th nov 2018 (Ticket number#[protected]) which they closed without resolving it. I have raised a ticket again (Ticket#[protected]) on 19th nov 2018, which they closed without resolving it. When i called the customer care they kept reopening my complaint but no solution yet. It has been two weeks now and still calling customer care daily with no progress. Probably the worst post sales service by such a reputed company. And the customer care people are so rude. Was this information helpful? | |||
Dec 27, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Nov 24, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Nov 26, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We tried to call on provided number but unable to reach. Our technician has rectified the issue by replacing door lock. Kindly observe the machine and write us back incase any further assistance. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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