Dec 27, 2016
Updated by [email protected] i received a call from [protected], he said he is from IFB, but he is using un parliamentary language.
today i called more than 5 times to customer care, most of the time call was disconnected without full conversation, i would suggest people not to go with IFB
Verified Support
Dec 28, 2016
IFB Industries Customer Care's response Dear Chakradhar
We regret the inconvenience caused to you.
We have escalated your concern and will attend to it immediately.
Assuring you our best services.
IFB Team
Verified Support
Jan 03, 2017
IFB Industries Customer Care's response Dear Sir,
We regret the inconvenience caused. This is to kindly inform you that we have been trying to reach you on the above given number to get an appointment for our technician to help fix your machine but have been unable to. Kindly provide us with the best day/time to your convenience and we will send our technician to resolve your issue.
Once again we regret the inconvenience caused and assure you our best services.
IFB Team
Jan 05, 2017
Updated by [email protected] Dear IFB Team,
its very funny reply and it shows the coordination among IFB teams, i spoke to more than 5 people on 3rd january and i spent around 2 hours time only for discussions...i asked reply for my 5 queries...awaiting for the same, please check with your customer care team..
going forward i will recommend to IN my known circle, PLEASE DONT BUY ANY IFB ITEM..if we buy IFB product, we will loose our time, money and above all we will loose the PEACE...
.
Jan 08, 2017
Updated by [email protected] No resolution till date...it's shows the commitment of the company towards customers
Jan 12, 2017
Updated by [email protected] Today we received a call from [protected] and she said will update by 1:30 PM...till now no response...we lost trust on IFB
Jan 14, 2017
Updated by [email protected] i received a call from SUNITA, i told her clearly issues were not resolved...please dont waste my time, please resolve all my concersn...arrange a call from a senior
person...SUNITA called me twice but no resolution from her
Jan 19, 2017
Updated by [email protected] waiting for response...still issues are not resolved...
Jan 26, 2017
Updated by [email protected] how many days i should wait for the response,
Verified Support
Jan 27, 2017
IFB Industries Customer Care's response Dear Chakradhar
Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com
We assure you our best services.
IFB Team.
Feb 06, 2017
Updated by [email protected] Dear IFB Team,
i raised 6 concerns form my side and all the details were documented by Mr Satish and Mrs Suman, out of 6 only 1 is rectified, request you to please arrange a call either of the above
person.
regards,
From last 2 days I received more than 10 calls from different numbers, out of all these one gentle man discussed in detail Ashok([protected]), I hope he will resolve the issue, but still I have one concern why IFB is supporting to one of their franchise (soorya associates) who are not at all doing good service to the customer.
In last 4 years I recommended many people to buy IFB, but now I am thinking what should be my position in case if they get any service problem.
I would request to IFB, please retain the customer faith and hope..
Regards,