[Resolved] IFB Industries — complaint no [protected] dtd 23rd aug 2017.

[Resolved] IFB Industries — complaint no [protected] dtd 23rd aug 2017.

A Ashtal from Mumbai, Maharashtra

We have a digitial washing machine of ifb. Same is not working since last 3 months. It is showing error er-03. A complaint was logged with customer [protected]@ifbglobal and ticket no was issued promptly. We were assured that issue will be addressed within 24 hrs. This has never happend till this date for the reasons best known to ifb. Technicians from their authorised dealers did visit us and are always bothered to collect their service charges of visit rather showing their interest to address the matter. We would like to know from company like ifb that:- 1. Is that we made a blunder to have ifb brand?? 2. Are the technicians through their dealer are competent enough to diagnose the problem and set it right?? 3. Is not it for so called customer service of ifb global services to track the complaint whether those have been addressed or closed?? 4. Or is it is a case to make customer fool for the collection of service charges for which technicians/dealer/ifb donot have competency to provide true service. As a customer we never objected/refused to pay any service charges. We are ready to pay charges for parts which needs replacement. But as a customer we are certain that we can definately demand the services from company like ifb. Ashok talwar [protected] Was this information helpful? No (0) Yes (1)
Oct 26, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Sep 14, 2017 IFB Industries Customer Care's response Dear Ashok Talwa, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Sep 15, 2017 IFB Industries Customer Care's response Dear Ashtal, We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part. You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html Regards, IFB APPLIANCES Sep 21, 2017 Updated by Ashtal I STRONGLY OBJECT TO YOUR ABOVE SUBMISSION. THIS CLEARLY SHOWS INEFFECIANCY OF IFB. WHAT TYPE OF MARKETING YOU DO IN TODAYS WORLD. YOU HAVE MISERABLY FAILED TO DIAGNOSE THE PROBLEM IN MY MACHINE. FROM DAY ONE OF MY COMPLAINT ERROR 05 BEING SHOWING. WHICH PART YOU ARE TALKING ABOUT. PLEASE BE ADVISED THAT IFB IS SUPPOSED TO MAINTAIN SPARE PARTS BEING SERVICE GUARANTEE. IF SPARES ARE NOT AVAILABLE OR NON SERVICEABLE THEN IFB MUST TAKE THIS MACHINE BACK. WE DEFINATELY LOOK FOR REMEDY AND NOT ####### REPLIES. ... ASHOK Sep 21, 2017 Updated by Ashtal IFB Industries Customer Care's response, Sep 15, 2017 Dear Ashtal, We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part. IFB TO HAVE THE PART IF IT IS NON SERVICE ABLE. IFB ALSO TO ADVISE ME WHICH PART THEY ARE TALKING ABOUT. IFB SOCALLED TECHNICIANS THRU THEIR FRANCHISE COULD NOT DIAGNOSE THE PROBLEM TILL DATE THEN WHICH PART OF MACHINE IS NON SERVICEABLE. IFB MUST TELL US WHICH PART??? WE ARE NOT THE FOOLS AND WOULD NOT LIKE TO BE FOOLED BY YOUR SUBMISSION. PLEASE TAKE A NOTICE THAT IF IFB FAILS TO TAKE REMEDIAL ACTION WITHIN 48 HRS FROM NOW, WE SHALL BE CONSTRAINED TO MOVE THROUGH CONSUMER FORUM AND SHALL RESERVE OUR RIGHT TO CLAIM COMPENSATION FOR NOT HAVING THE GURANTEED SERVICES FROM IFB.. You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html . BETTER NOT TO ASK ME AGAIN ON THIS EXCHANGE OFFER AS THIS IS TOTALLY AGAINST THE CONSUMER SERVICE GUARANTEES. Regards, IFB APPLIANCES
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